Terms of Service

1.Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between you and Paydude (“Paydude”, “we”, “us”, “our”). They govern your use of paydude.com, our APIs, dashboards, SDKs, MCP server, sandbox, and payment processing services (together, the “Services”).

By using the Services, joining the waitlist, or creating an account, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and “you” means that company.

If you do not agree to these Terms, do not use the Services.

2.Eligibility and accounts

The Services are for businesses. To use them you must be at least 18 years old, be able to form a binding contract, and not be barred from receiving financial services under applicable law or sanctions programs.

You agree to provide accurate, complete, and current information during onboarding and to keep it up to date. We may require identity and business verification before activating or continuing your account, and we may suspend an account while verification is pending.

You are responsible for safeguarding your credentials and API keys, and for all activity that occurs under your account. Notify us at hello@paydude.com immediately if you suspect unauthorized access.

3.The Services

Paydude provides payment processing and related developer tools. Payment processing depends on card networks, acquiring and issuing banks, and other financial institutions, and is subject to their rules and to applicable law.

Access to some parts of the Services — including early access, sandbox environments, and beta features — may be offered before general availability. Beta features are provided as-is, may change or be withdrawn, and should not be relied on for production use unless we tell you otherwise in writing.

We may modify, add, or discontinue features. If a change materially reduces a core feature you rely on, we will give reasonable advance notice where we can.

4.Fees and payouts

Processing rates and situational fees are published on our pricing page and form part of these Terms. Volume-based rates apply as described there, and rate tiers are evaluated on your monthly processed card volume.

Unless we agree otherwise in writing:

• Fees are deducted from the payments we process for you before payout.
• Payouts are made to the bank account you designate, on the schedule you select. Instant payouts carry the fee shown on the pricing page.
• Refunds return the transaction amount to the cardholder; processing fees on the original transaction are handled as described on the pricing page.
• Chargebacks, retrievals, and reversals carry the fees shown on the pricing page, and the disputed amount may be debited from your balance or bank account.
• You are responsible for any taxes arising from your use of the Services, other than taxes on our income.

We may change our fees on at least 30 days’ notice. Continuing to use the Services after a fee change takes effect means you accept the new fees.

5.Acceptable use

You agree not to use the Services to:

• Break the law, card-network rules, or any applicable financial regulation, including anti-money-laundering and sanctions requirements.
• Sell goods or services in a category we or our financial partners prohibit, or misrepresent what you sell.
• Process payments on behalf of anyone else, or aggregate transactions for third parties, without our written approval.
• Submit transactions you know or should know are fraudulent, unauthorized, or lacking the cardholder’s consent.
• Interfere with, overload, or attempt to gain unauthorized access to the Services or the systems they run on.
• Reverse engineer, resell, or copy the Services except as permitted by an open-source license we provide.

You are responsible for your customers, the products you sell, the accuracy of your disclosures, and your own compliance obligations — including PCI DSS obligations that apply to how you collect card data.

6.Risk, reserves, and suspension

Payment processing carries financial risk. To manage that risk, we may set processing limits, delay a payout, require a reserve, or hold funds when we reasonably believe there is elevated risk of loss, fraud, chargebacks, or legal violation.

We may suspend or terminate your access to the Services if you breach these Terms, if a financial partner or regulator requires it, if your account presents unacceptable risk, or if we are required to do so by law. Where practical and lawful, we will tell you why and what you can do about it.

7.Intellectual property

Paydude and its licensors own the Services, including our software, documentation, designs, and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services and to integrate them into your products.

You own your data and your content. You grant us the rights needed to host, process, and transmit it in order to provide the Services and to meet our legal and card-network obligations.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8.Third-party services

The Services rely on and may link to third parties, including banks, card networks, identity verification providers, and hosting providers. We are not responsible for third-party services, and your use of them may be governed by their own terms.

9.Disclaimers

Except as expressly stated in these Terms, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, timely, secure, or error-free.

Paydude is not a bank. We do not provide legal, tax, or accounting advice, and nothing in the Services is such advice.

10.Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Our total liability arising out of or relating to these Terms or the Services is limited to the greater of (a) the fees you paid us in the three months before the event giving rise to the claim, or (b) one hundred U.S. dollars.

These limits do not apply to liability that cannot be limited under applicable law.

11.Indemnification

You agree to defend, indemnify, and hold harmless Paydude and its officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your goods or services, your breach of these Terms, or your violation of law or card-network rules.

12.Term and termination

These Terms apply for as long as you use the Services. You may close your account at any time. We may terminate these Terms as described in the Risk, reserves, and suspension section, or on 30 days’ notice for convenience.

On termination, we will pay out any settled funds owed to you, less amounts we may withhold for chargebacks, refunds, fees, and reserves, on the schedule required by our financial partners. Sections that by their nature should survive termination — including fees owed, intellectual property, disclaimers, liability limits, indemnification, and dispute resolution — survive.

13.Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of these Terms, and both parties consent to that jurisdiction.

Before filing a claim, you agree to contact us at hello@paydude.com and try in good faith to resolve the dispute informally for at least 30 days.

14.Changes to these terms

We may update these Terms as the Services and the law change. We will revise the “Last updated” date at the top of this page, and for material changes we will give notice — by email or through the Services — before they take effect. Continuing to use the Services after that means you accept the updated Terms.