Notifications
Paydude supports a variety of automated email notifications to help software platforms and merchants stay informed about important events. These notifications cover merchant onboarding, account updates, and disputes.
Email Matrix
The table below outlines the types of transactional emails supported by Paydude, their triggers, and whether they are supported for merchants, software platforms, or resellers.
| TRIGGER | MERCHANTS | SOFTWARE PLATFORMS | RESELLERS | |
|---|---|---|---|---|
| Core | ||||
| New user invite | ✓ | ✓ | ✓ | |
| Forgotten password | ✓ | ✓ | ✓ | |
| Password reset successfully | ✓ | ✓ | ✓ | |
| Onboarding | ||||
| Invite to access merchant application* | ✓ | ✗ | ✗ | |
| Merchant application submitted | ✓ | ✓ | ✗ | |
| Application signature reminder | ✓ | ✓ | ✗ | |
| Merchant application approved | ✓ | ✓ | ✗ | |
| Merchant application declined | ✓ | ✓ | ✗ | |
| Additional information requests | ||||
| New information request | ✓ | ✓ | ✗ | |
| Information request reminder | ✓ | ✓ | ✗ | |
| Disputes | ||||
| New retrieval request | ✓ | ✓ | ✗ | |
| New dispute | ✓ | ✓ | ✗ | |
| Dispute won | ✓ | ✓ | ✗ | |
| Dispute lost | ✓ | ✓ | ✗ | |
*The invitation email granting access to the merchant application is not sent automatically. It must be explicitly triggered by the user during the application creation process, whether initiated through the Dashboard or the API. If onboarding emails are disabled, the invitation email can still be triggered.
Manage Email Notifications
Personal email notifications
To update your personal email preferences:
- Navigate to Account > User Profile in the Dashboard
- Adjust your email preferences by category
Core emails cannot be disabled.
Default email notifications
Default email notifications can be configured and will apply to all users on the partner account and associated merchants. For detailed steps, refer to the Merchant Preferences guide.