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Merchant Onboarding

Onboard new merchants through Paydude hosted application or build a custom onboarding experience using the OnboardingAPI. To determine which option is best for you, review our onboarding integration options.

Onboard New Merchant

The merchant onboarding process can be fully managed through the Partner Dashboard.

Create merchant application

Applications created through the Dashboard utilize the Paydude-hosted merchant application. To create a merchant application:

  1. Navigate to Merchants and click the Add Merchant button
  2. Enter the business name and business owner’s email
  3. Select the region, payment methods, and merchant pricing
  4. Click the Add Merchant button

Pre-fill merchant application (optional)

Merchant applications with the created or started status can be pre-filled and edited on behalf of the merchant. To edit the merchant application:

  1. Navigate to Merchants and select the desired merchant
  2. Navigate to the Merchant App tab and click the Edit button
  3. Edit the respective fields and click the Save and Continue button
  4. Click Done Editing

Share merchant application

To share the merchant application with a business representative:

  1. Navigate to Merchants, locate the merchant, and click the kebab menu and select Share Application
  2. Enter the business representative’s email address
  3. Click the Copy URL or Share Via Email button

Once shared, the merchant will be navigated to the Paydude-hosted application.

Complete merchant application

The business owner will be required set up a merchant account, fill out the merchant application, and upload any required documentation.

To monitor the progress of a merchant application:

  1. Navigate to Merchants and select the desired merchant
  2. Navigate to the Merchant App tab

Merchant application

Onboarding Application States

STATUSDESCRIPTION
createdOnboarding application has been created
startedMerchant has begun filling out the application
submittedOnboarding application has been submitted and is awaiting evaluation from Underwriting
activeMerchant has been approved to process payments
disabledMerchant account has been disabled due to suspension or termination
in_reviewOnboarding application is under review; additional documentation may be requested
rejectedOnboarding application has been rejected by Underwriting
withdrawnOnboarding application has been withdrawn

Manage Merchant Applications

View application

To view a merchant application in the Dashboard:

  1. Navigate to Merchants
  2. Select the desired merchant
  3. Click the Merchant App tab

Delete application

Merchant applications can only be deleted if the application has not yet been submitted. To delete a merchant application via the Dashboard:

  1. Navigate to Merchants
  2. Select the desired merchant
  3. Click the Trash icon
  4. Select the Delete Application button

In-line Application Feedback

Paydude is integrated with Middesk to validate key business details before a merchant submits their application. If discrepancies are detected, the merchant receives in-line feedback to review and correct the issue.

Validated merchant data

The following business details are verified through Middesk:

  • Legal Business Name
  • Tax ID
  • Legal Business Structure

Availability

  • Hosted merchant application only – This functionality is currently only supported in Paydude hosted merchant application. For API access, submit a feature request to support@paydude.io.
  • U.S. merchants only – Middesk validation is available exclusively for U.S.-based merchants.