Merchant Onboarding
Onboard new merchants through Paydude hosted application or build a custom onboarding experience using the OnboardingAPI. To determine which option is best for you, review our onboarding integration options.
Onboard New Merchant
The merchant onboarding process can be fully managed through the Partner Dashboard.
Create merchant application
Applications created through the Dashboard utilize the Paydude-hosted merchant application. To create a merchant application:
- Navigate to Merchants and click the Add Merchant button
- Enter the business name and business owner’s email
- Select the region, payment methods, and merchant pricing
- Click the Add Merchant button
Pre-fill merchant application (optional)
Merchant applications with the created or started status can be pre-filled and edited on behalf of the merchant. To edit the merchant application:
- Navigate to Merchants and select the desired merchant
- Navigate to the Merchant App tab and click the Edit button
- Edit the respective fields and click the Save and Continue button
- Click Done Editing
Share merchant application
To share the merchant application with a business representative:
- Navigate to Merchants, locate the merchant, and click the kebab menu and select Share Application
- Enter the business representative’s email address
- Click the Copy URL or Share Via Email button
Once shared, the merchant will be navigated to the Paydude-hosted application.
Complete merchant application
The business owner will be required set up a merchant account, fill out the merchant application, and upload any required documentation.
To monitor the progress of a merchant application:
- Navigate to Merchants and select the desired merchant
- Navigate to the Merchant App tab
Onboarding Application States
| STATUS | DESCRIPTION |
|---|---|
created | Onboarding application has been created |
started | Merchant has begun filling out the application |
submitted | Onboarding application has been submitted and is awaiting evaluation from Underwriting |
active | Merchant has been approved to process payments |
disabled | Merchant account has been disabled due to suspension or termination |
in_review | Onboarding application is under review; additional documentation may be requested |
rejected | Onboarding application has been rejected by Underwriting |
withdrawn | Onboarding application has been withdrawn |
Manage Merchant Applications
View application
To view a merchant application in the Dashboard:
- Navigate to Merchants
- Select the desired merchant
- Click the Merchant App tab
Delete application
Merchant applications can only be deleted if the application has not yet been submitted. To delete a merchant application via the Dashboard:
- Navigate to Merchants
- Select the desired merchant
- Click the Trash icon
- Select the Delete Application button
In-line Application Feedback
Paydude is integrated with Middesk to validate key business details before a merchant submits their application. If discrepancies are detected, the merchant receives in-line feedback to review and correct the issue.
Validated merchant data
The following business details are verified through Middesk:
- Legal Business Name
- Tax ID
- Legal Business Structure
Availability
- Hosted merchant application only – This functionality is currently only supported in Paydude hosted merchant application. For API access, submit a feature request to support@paydude.io.
- U.S. merchants only – Middesk validation is available exclusively for U.S.-based merchants.
