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Refunds

When processing a refund, Paydude dynamically determines whether to issue a refund or void the payment based on the payment’s batch status. If the payment has already been batched, a refund will be processed. If the payment has not been batched, it will be voided, effectively reversing the authorization.

Issue a Refund

To issue a refund:

  1. Navigate to the Payments page
  2. Select the payment you wish to refund
  3. Click the Issue Refund button
  4. Enter the refund amount and reason

Refunds incur an additional transaction fee, as well as any fees associated with the original charge. In contrast, voided payments do not incur additional fees and any fees related to the original charge are reversed.